Frequently asked questions

About Hair Bleaching

What happens during hair bleaching process?


Hair bleaching is basically the process of oxidizing melanin of your hair, causing it to appear lighter.




Do I need to bleach my hair?


It depends on the colors that you intend to dye your hair with, in general all ashy/ bright hair colors are required to be applied on lighter hair. Please check individual product page for more information




How frequent can I bleach my hair?





The bleaching results was not as expected.


Bleaching results will vary based on the color, thickness, base color and condition of the hair before bleaching. Hence it varies on individuals.




Will the bleach cause irritation to scalp?


It is recommended to perform patch test before using any products on the head.




Do I need to wash my hair before bleaching?


It is recommended to not wash your hair at least 24 hours before bleaching to ensure natural oil from the scalp can build up to protect your scalp from irritation. *Please ensure hair is dry before using product.




Should I shampoo my hair after bleaching?


It is recommended to shampoo hair after bleaching to deactivate the active ingredients from further processing.





About Hair Coloring

Is eZn Shaking Pudding hair dye permanent?


eZn Shaking Pudding hair dye is a semi-permanent hair dye.




How long does eZn Shaking Pudding hair dye last?


As the product is an ammonia free product, the hair color will last depending on the frequency of hair washes and also how frequent the hair is exposed to UV light.




What ingredients are in eZn Shaking Pudding?


You may find the list of ingredients in the product page.




Is eZn Shaking Pudding hair dye halal?


eZn does not have a halal certification, it is however registered through Malaysia Authority of National Pharmaceutical Regulatory Agency (NPRA) and meets all requirements as stipulated in the provisions under Control of Drugs & Cosmetics Regulation 1984.




Can eZn Shaking Pudding hair dye be used on eyebrows?


The product is suggested to be used on hair only.




Is eZn Shaking Pudding an ammonia free hair dye?


Yes, eZn Shaking Pudding is an ammonia free hair dye.




Should I wash my hair before coloring with eZn Shaking Pudding?


It is recommended to not wash your hair at least 24 hours before coloring/ dyeing as it would allow natural oils on the scalp to build up and protect the scalp from irritation. It is also recommended to brush and smoothen hair before coloring to ensure dye can be evenly applied. *Make sure hair is dry before coloring.




Does eZn Shaking Pudding cause pain/ irritation?


It is recommended to perform a patch test before using eZn Shaking Pudding.




Should I wash my hair with shampoo right after coloring/ dyeing?


It is recommended to wash your hair using shampoo at least 24 hours after dyeing to ensure the color pigments are not washed away before locking in.




How can I maintain the color longer?


Some general tips to prolong the hair color are:

-Use warm water when washing hair,

-Avoid high pressure shower directly to hair

-Avoid direct UV from sunlight

-Try to blow dry hair right after shower




Should I start to color my hair from ends of hair or from scalp?


It is recommended to start from the middle/ends of the hair and work on the scalp last as heat from the scalp will cause color to develop more quickly compared to ends of hair. It is also recommended to keep hair in enclosed space "wrap hair" after coloring to ensure heat is sufficient for hair color to develop.




The coloring results was different from the box?


The results from the coloring will vary from individual depending on the condition of the hair. Additionally, some hair colors are required to be used on hair that is bleached to have good results, please check if the colors chosen require bleaching before coloring.





General

Who can I contact for urgent issues?


You may contact us here for any questions. Alternatively you may drop an email to customerservice@activ-medi.com




Where can I buy eZn products in Malaysia?


We are available online in Shopee & Lazada For offline channels selected eZn products can be found in our partnering stores: -Aeon Wellness -ParkCity Pharmacy




How do I do a patch test?


Before using hair dye/ hair bleach, it is recommended to do a patch test on your skin to determine if there are any allergic reactions. It should be done 24 hours before using the products. It is done by dabbing a small amount of the dye/bleach solution behind your ear or on your inner elbow and leaving it to dry. If you develop any irritation, burning, itchness or redness during the patch test, do not use the product.




How do I do a strand test?


Before using hair dye/ hair bleach, it is recommended to do a strand test on a small section of your hair to observe if there are any unintended reactions. Start by choosing a small amount of hair, around pencil thickness and seperate it from the rest of your hair. Next, apply the product to be tested to the strand of hair. Leave product on and wash off as per product instructions. Observe if there are any abnormalities with the hair.